Refund policy

Returns & Refunds

Because our products are made to order and/or personalized, we do not accept returns or exchanges unless there is an error on our part, such as a spelling error, incorrect personalization, defective item, or wrong item received.

If there is an issue with your order, please contact us at info@sunsetetchworks.com within 3 days of delivery so we can make it right as quickly as possible. Photos of the item may be requested.

If the error was made by Sunset Etchworks, we will work with you to correct or replace your order.

If an item needs to be physically returned to us for any reason, return shipping is the responsibility of the customer. Original shipping costs are included in our pricing and are non-refundable.

Items returned without prior authorization will not be accepted.

Please double-check all spelling and personalization details before submitting your order. We are unable to offer refunds or replacements for errors in information provided by the customer.

Questions? Contact us at info@sunsetetchworks.com — we’re happy to help.