Terms of Service

Welcome to Sunset Etchworks. By visiting our website, using our services, or purchasing from us, you agree to these Terms of Service and our Privacy Policy.

Sunset Etchworks operates this store and website. Our online store is powered by Shopify.

1. Orders & Custom Products

Please review your order carefully before submitting it, especially spelling, personalization, quantities, colors, and other custom details.

Because many of our products are made to order or personalized, we may be unable to make changes or cancel an order once production has begun.

We reserve the right to refuse or cancel an order when necessary. If we cancel an order after payment has been received, the appropriate refund will be issued.

Customers are responsible for providing accurate billing, shipping, contact, and personalization information.

2. Returns, Refunds & Order Issues

Purchases are subject to our Refund Policy [Policy].

Because our products are made to order and/or personalized, returns and exchanges are generally only accepted when there is an error on our part or an item is defective or incorrect.

Please contact us within 3 days of delivery if there is a problem with your order.

Please refer to our Refund Policy for complete information regarding returns, replacements, refunds, and return shipping.

3. Pricing & Payment

Prices, discounts, and promotions may change without notice. The price shown when your order is placed is the price that applies to your purchase.

Standard shipping is included where stated on the product listing. Customers are responsible for applicable taxes, customs, import fees, or other charges not specifically included in the purchase price.

Payment must be successfully processed before an order is accepted.

4. Shipping & Delivery

Delivery dates and processing times are estimates and are not guaranteed. Sunset Etchworks is not responsible for delays caused by shipping carriers or circumstances outside our control.

Please make sure your shipping address is accurate before submitting your order.

If your order arrives damaged, incorrect, or has another delivery issue, please contact us as soon as possible so we can help determine the appropriate next steps.

5. Product Information

We make every effort to accurately represent our products, including colors, sizes, materials, designs, and personalization.

Please understand that colors and appearance may vary slightly due to screen settings, materials, and the nature of custom production and engraving.

We may change or discontinue products, designs, colors, pricing, or availability at any time.

6. Custom Artwork, Logos & Business Orders

Our products may be purchased for personal, business, promotional, or authorized resale purposes.

Customers are responsible for ensuring they have permission to use any logos, trademarks, artwork, wording, photographs, designs, or other materials they provide to Sunset Etchworks for customization.

By submitting artwork or other materials to us, you represent that you own the material or have the necessary rights and permission for Sunset Etchworks to reproduce it for the purpose of completing your order.

Sunset Etchworks is not responsible for claims resulting from a customer's unauthorized use of copyrighted, trademarked, or otherwise protected materials.

7. Intellectual Property

Unless otherwise stated, the Sunset Etchworks name, logo, website content, product photography, original designs, graphics, and other original content belong to Sunset Etchworks or their respective licensors.

Our original content may not be copied, reproduced, distributed, modified, or used commercially without prior permission.

8. Website Use & Third-Party Services

You agree to use our website only for lawful purposes and not to interfere with its operation, security, or the rights of others.

Our website may include links, tools, or services provided by third parties. Sunset Etchworks is not responsible for the content, policies, availability, or practices of third-party websites or services.

9. Relationship with Shopify

Sunset Etchworks is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Sunset Etchworks.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Sunset Etchworks, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sunset Etchworks.

10. Privacy

Personal information collected through our website is handled according to our Privacy Policy [Privacy].

Because our store is hosted by Shopify, certain personal information may also be collected and processed by Shopify in order to provide and improve its services.

Shopify's handling of personal information is subject to Shopify's applicable privacy policies.

11. Disclaimer & Limitation of Liability

Our website, services, and products are provided on an “as is” and “as available” basis to the extent permitted by law.

To the fullest extent permitted by applicable law, Sunset Etchworks will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, services, or products.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited.

12. Changes to These Terms

We may update or change these Terms of Service from time to time. The current version will be posted on our website.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms where permitted by applicable law.

13. Governing Law

These Terms of Service and any agreements through which we provide products or services will be governed by the applicable laws of the jurisdiction where Sunset Etchworks is headquartered.

14. Contact Us

Questions about these Terms of Service can be sent to:

Sunset Etchworks
info@sunsetetchworks.com